Privacy policy

1. Who we are

RentLao is operated by [PLACEHOLDER](“RentLao”, “we”, “us”), a company registered in India at [PLACEHOLDER]. We operate a trust platform for the Indian residential rental market, currently serving Mumbai.

This policy explains what we do with personal information, and applies to our website and our Broker, Tenant and Owner mobile applications.

2. Information we collect

Lorem ipsum dolor sit amet, consectetur adipiscing elit. We collect the following categories of information:

• Identity and verification information — your name, date of birth, and the results of Aadhaar, PAN and liveness checks carried out through our verification partner.
• Contact information — mobile number, email address and preferred language.
• Property information — details, photographs and documents relating to properties you list or enquire about.
• Payment information — bank account details used for rent collection and payouts, and a record of transactions.
• Usage information — how you interact with the platform, and technical information such as device and log data.

3. Why we collect it

Sed do eiusmod tempor incididunt ut labore. We use your information to verify who you are, to operate the rental workflow from listing through to lease and rent collection, to meet our legal and tax obligations, to keep the platform secure, and to contact you about your account.

[PLACEHOLDER] — the full purpose-by-purpose table goes here.

4. Consent and your choices

Ut enim ad minim veniam, quis nostrud exercitation. We process your information on the basis of the consent you give when you create an account and complete verification, and where the law otherwise permits it. You may withdraw consent at any time, though doing so may mean we can no longer provide parts of the service.

5. Who we share it with

We do not sell your personal information. We share it only with service providers who help us run the platform, and only as far as they need it:

• Identity verification partner ([PLACEHOLDER]) — to verify Aadhaar, PAN and liveness.
• Payment gateway ([PLACEHOLDER]) — to collect rent and make payouts.
• Messaging providers ([PLACEHOLDER]) — to send one-time codes and notifications.
• Cloud hosting — Amazon Web Services, Mumbai region.
• Government authorities — where required by law, and in connection with lease registration.

6. Where your information is stored

Your information is stored on servers located in India (Amazon Web Services, Mumbai region). Sensitive fields, including your mobile number and bank account number, are encrypted at rest.

7. How long we keep it

Duis aute irure dolor in reprehenderit. We keep your information for as long as your account is active, and afterwards only for as long as we are required to by law — including tax, anti-money-laundering and tenancy record-keeping obligations. [PLACEHOLDER] — specific retention periods per category.

8. Your rights

You have the right to:

• Access the personal information we hold about you.
• Ask us to correct information that is wrong or out of date.
• Ask us to erase your information, where we are not required to keep it.
• Withdraw your consent.
• Nominate another person to exercise these rights on your behalf.
• Raise a grievance, and escalate it if you are not satisfied.

To exercise any of these, contact our Grievance Officer — see Grievance officer.

9. Children

RentLao is not intended for anyone under 18, and we do not knowingly collect information from children. [PLACEHOLDER]

10. Changes to this policy

Excepteur sint occaecat cupidatat non proident. We may update this policy from time to time. If a change materially affects you, we will notify you through the platform or by message before it takes effect.

11. Contact us

For any question about this policy or your information, contact [PLACEHOLDER] at [PLACEHOLDER], or see Grievance officer.