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This page is a working placeholder so the structure and links can be reviewed. It is not a binding document, has not been reviewed by a lawyer, and must be replaced before launch.
Grievance officer
If you have a complaint about how we handle your personal information, this is who to contact and what happens next.
Last updated: [PLACEHOLDER]
1. Who to contact
In accordance with Indian data protection law, RentLao has appointed a Grievance Officer to address complaints about the handling of personal information.
- Name
- [PLACEHOLDER]
- Designation
- [PLACEHOLDER]
- [PLACEHOLDER]
- Phone
- [PLACEHOLDER]
- Postal address
- [PLACEHOLDER]
- Hours
- [PLACEHOLDER]
2. How to raise a grievance
Write to the Grievance Officer using the details above. To help us resolve it quickly, please include:
- The mobile number registered to your RentLao account.
- What happened, and when.
- What you would like us to do about it.
- Any reference number we have already given you.
If you are signed in, you can also raise a support request from inside the app, which reaches the same team.
3. What happens next
We will acknowledge your grievance within [PLACEHOLDER] and aim to resolve it within [PLACEHOLDER]. If we need longer, we will tell you why and when to expect a decision.
4. If you are not satisfied
If we do not resolve your grievance to your satisfaction, you may escalate it to the Data Protection Board of India. [PLACEHOLDER] — escalation details and any additional route required by law.
5. Related pages
See our Privacy policy for what we collect and the rights you have, and our Terms of use for the rules that apply to the platform.
Lease registration is completed offline at the Sub-Registrar under IGR Maharashtra. RentLao does not provide legal advice. Back to home